Overview

Our client is a leading expert in the cruise industry, are looking for a German Speaking Reservations Co-ordinator. They are seeking an individual to be part of a growing, vibrant team!! You will be an integral part of the team, and will assist with the day to day running of the operation.

The Role:

· To achieve and exceed business goals and objectives

· Resolve queries promptly via incoming calls

· Respond to all incoming email, faxes and written correspondence in a timely manner

· Deliver an exceptional level of Customer Service at all times

Main Duties and Responsibilities:

· Achieve and exceed monthly sales conversion targets as set by the business

· Consistently exceed customers’ expectations by delivering an exceptional customer experience on each call

· To assist with other departments as and when requested

· Handle a large volume of incoming calls

· Participate in 1-2-1’s/Appraisals on a monthly basis

· Ability to handle to up to 70 calls per day

· Resolve all queries at first contact where possible.

· Respond to all written enquiries within 24 hours

· Exceeding daily/monthly conversion targets

· Dealing with a busy environment

· Exceeding daily/weekly conversion targets

· Dealing with a busy environment

· Making agreed amount of outbound calls per day

Qualifications:

· Outstanding verbal and written communication skills with the ability to build rapport

· Possess exceptional Customer Service skills with a strong desire to work in a Customer Service role

· Must be solution focused and able to use initiative to problem solve

· Must be able to remain calm and patient under pressure

· Able to remain confident and assertive

· Ability to work as part of a team

· Positive and enthusiastic approach with a dedicated and flexible attitude

· Self-motivated

· Highly organized with the ability to prioritise, whilst paying strong attention to detail

· IT Literate – Experience of Travel Reservation systems and MS Outlook, Word and Excel

Job Title: German Speaking Reservations Co-ordinator

Salary: £18,500 + Commission

Location: Southampton

Monday to Friday 9-5.30 and 2 Saturdays a month