Overview

A fast-paced, energetic technology services business are looking to hire an enthusiastic 3rd Line Support Manager to join their rapidly growing business and play an integral part within the business. In return you will enjoy a competitive salary, company car allowance and a relaxed and friendly working environment.

The company operates across the four core building blocks of technology – Information Technology, Phones, Internet and Mobile. They pride themselves on their enthusiasm and passion for exceptional delivery and customer satisfaction.

As the 3rd Line Support Manager you will be responsible for:

  • Oversight of customer’s technical infrastructures
  • Working with our proactive monitoring and systems management tools
  • Checking and resolving backup issues
  • A point of higher escalation for all technical & customer queries
  • Designing, presenting and delivering technical projects to existing and new clients
  • Management & oversight of all technical projects
  • Providing Technical Support to our customers
  • Working with SLAtime scales
  • Maintaining an excellent level of customer satisfaction

The successful candidate for the role of 3rd Line Support Manager will have:

  • Have previous experience in a similar role supporting
  • Substantial experience managing a Windows domain environment
  • Management and administration of Office 365 and Azure AD
  • Experience with VMWareEXSi and SAN storage arrays
  • Excellent knowledge of networking, firewalls and switches, IPSec and SSL VPN, VoiP phones
  • Ability to diagnose and fix hardware issues
  • Ability to assess, maintain and improve security in line with industry standards
  • Quickly diagnose and resolve problems with a determined attitude
  • Able to work flexible hours and to travel when require
  • UK driving license and own car, happy to travel to customer sites when required

The following attributes are also desirable:

  • Microsoft Certified Professional, CCIE, CCNA qualifications
  • Experience with VMWare and V-Centre
  • Experience with MS SQL Server
  • Experience with managing Linux (CentOS) servers
  • Experience with multiple different backup systems such as; VEEAM/Symantec/Windows Server backup
  • ITIL v2 and v3
  • Apple iMac Skills

In return the 3rd Line Support Manager will receive a basic salary of £30000 – £35000 and enjoy a relaxed and friendly working environment.

To apply for the position of 3rd Line Support Manager please click ”apply for job” now to send us a copy of your CV